Accounts, Billing, & Orders

[Xojalyssa]

So my tv was stolen does anyone know how or if i can lock my tv up so that they need a code to get into it or code to reset it and use it ? 

[makaiguy · Accepted solution]

• Log into your account at https://my.roku.com.
• Scroll down to the My Linked Devices section.
• Unlink the entry for your stolen tv.

The tv will no longer be able to connect to your account or any of the information stored there.

[Xojalyssa]

I want it still liked so they know its mine the police sre looking fir it i jus want tmake the tv locked up like pinned up so nobody can use my tv

[makaiguy]

If it's linked to your account it will be fully functional, but only when it's connected to your home network.  There's no way I know of to prevent using the mechanical reset button to do a factory reset, and once that's been done it can be set up from scratch to be used on a different account.

I don't know if there is anything Roku can do from their end if you supply them with your account information, model and serial number.  You could send a private message to @RokuDanny-R to find out.  Click on his name to bring up his profile, then click the purple "Sent this user a private message" button. 

[RokuDanny-R]

@Xojalyssa 

Thanks for the inquiry.

We would recommend performing the steps that @makaiguy mentioned in his first post to prevent any unwanted charges to your Roku account by a user.

Unfortunately there is nothing that can be done to prevent the use of your TV while it is linked to your Roku account.

Thanks,
Danny