Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Tv stolen

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So my tv was stolen does anyone know how or if i can lock my tv up so that they need a code to get into it or code to reset it and use it ? 

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Level 18

Re: Tv stolen

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  • Log into your account at https://my.roku.com.
  • Scroll down to the My Linked Devices section.
  • Unlink the entry for your stolen tv.

The tv will no longer be able to connect to your account or any of the information stored there.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Level 18

Re: Tv stolen

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  • Log into your account at https://my.roku.com.
  • Scroll down to the My Linked Devices section.
  • Unlink the entry for your stolen tv.

The tv will no longer be able to connect to your account or any of the information stored there.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Level 7

Re: Tv stolen

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I want it still liked so they know its mine the police sre looking fir it i jus want tmake the tv locked up like pinned up so nobody can use my tv

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Level 18

Re: Tv stolen

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If it's linked to your account it will be fully functional, but only when it's connected to your home network.  There's no way I know of to prevent using the mechanical reset button to do a factory reset, and once that's been done it can be set up from scratch to be used on a different account.

I don't know if there is anything Roku can do from their end if you supply them with your account information, model and serial number.  You could send a private message to @RokuDanny-R to find out.  Click on his name to bring up his profile, then click the purple "Sent this user a private message" button. 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Tv stolen

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@Xojalyssa 

Thanks for the inquiry.

We would recommend performing the steps that @makaiguy mentioned in his first post to prevent any unwanted charges to your Roku account by a user.

Unfortunately there is nothing that can be done to prevent the use of your TV while it is linked to your Roku account.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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