Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Tv Screen Backlight broken model 55S423

How do I fix the Backlight on this tv it stays on low dim u can barely see the words if u look hard

0 Kudos
1 Reply
Level 21

Re: Tv Screen Backlight broken model 55S423

Roku does not build and sell the TVs. You'll have to contact the TV manufacturer for assistance with any hardware issue. In your case, that's TCL. Assuming you are in the US, this is their support web site:

Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos