Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Ciggy
Level 7

Trying to find reason for charge

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I have been given runaround trying to find out Y i am being charged $8.99 for Roki channel Will have to stop payment  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Trying to find reason for charge

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@Ciggy 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of current Roku subscriptions that you may be billed for. 

If you are seeing charges that you do not recognize, we would recommend that you contact your card provider for further assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Trying to find reason for charge

Jump to solution

@Ciggy 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of current Roku subscriptions that you may be billed for. 

If you are seeing charges that you do not recognize, we would recommend that you contact your card provider for further assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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