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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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leesa73
Level 7

Trying to add byu tv but it wont take my pin and i have even reset it

 
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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Trying to add byu tv but it wont take my pin and i have even reset it

Hi @leesa73,

Thanks for the inquiry.

When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?
For more information about using updating and creating Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Thanks,

Mary

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Rejoice
Level 7

Re: Trying to add byu tv but it wont take my pin and i have even reset it

I have same problem with resetting PIN number. It just won’t remember when I try to buy a channel

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RokuMary-F
Roku Employee
Roku Employee

Re: Trying to add byu tv but it wont take my pin and i have even reset it

Hi @Rejoice,

Thanks for the inquiry.

We suggest checking your Roku account email address directly to your Roku device by going to Settings > System > About then please check this link to update or create a new Roku pin code: How do I create or update the PIN for my Roku account?

Thanks,

Mary

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