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Told to return device to warehouse. Given no address

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The roku device I received was never able to power on. After weeks of trying to get in contact with support a representative told me to ship the device to the warehouse in order to have it replaced. No address was provided. My device never worked so I was unable to link to an account and return it in the matter which the return instruction article states. Roku Express (3930, 3931 series) Please help. Thanks in advance

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Roku Employee
Roku Employee

Re: Told to return device to warehouse. Given no address

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@supersciencedud 

Thanks for the note.

We would recommend reaching out to our Support team again as they will be able to assist you best regarding your issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Told to return device to warehouse. Given no address

Jump to solution

@supersciencedud 

Thanks for the note.

We would recommend reaching out to our Support team again as they will be able to assist you best regarding your issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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