Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
yuvsaha123
Level 7

The Email update closed my account >

Jump to solution

Hello,

got the email about making sure roku emails matched. So I checked and they didn't match. I went into my forum profile, changed email to match my device, entered password and hit enter. I got a pop-up message that disappeared before I could fully read it, but I think the gist was I would have to take further action for my email change to take effect.
Well, I'm unable to log in using my old account.
I registered to post this and in spite of getting a message that my old account wasn't valid, I couldn't use my old username either because it told me it was already taken.
Any help?

thanks
Yuvsaha

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: The Email update closed my account >

Jump to solution

@yuvsaha123

Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: The Email update closed my account >

Jump to solution

@yuvsaha123

Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos