Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Mayovillarreal
Level 7

Tengo una transacción no autorizada

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RokuMary-F
Roku Employee
Roku Employee

Re: Tengo una transacción no autorizada

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Hi @Mayovillarreal,

Thanks for posting in the Roku Community!

Please be noted that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

All transactions from Roku appear with the company name ("Roku") in credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
Check out this link for more info: What should I do if there is a charge I do not recognize? | Official Roku Support
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions, and have a good day!
Thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Tengo una transacción no autorizada

Jump to solution

Hi @Mayovillarreal,

Thanks for posting in the Roku Community!

Please be noted that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

All transactions from Roku appear with the company name ("Roku") in credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
Check out this link for more info: What should I do if there is a charge I do not recognize? | Official Roku Support
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions, and have a good day!
Thanks,
Mary

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