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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Tastemade renewal updated but keeps asking me to buy subscription

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My renewal with Tastemade was transacted in November and charged me. Logged into Tastemade and every show asks me to subscribe. None of my transaction histories shows up? I have sent many emails to subscription.support@tastemade.com with the screenshot and more. No reply as of yet. At this point, I just want to cancel and get a refund? Roku and Tastemade won't respond so what do I do? I like the channel but what bad service.

#tastemade @tastemade

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Roku Employee
Roku Employee

Re: Tastemade renewal updated but keeps asking me to buy subscription

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@nitramdesign 

Thanks for the posts. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 21

Re: Tastemade renewal updated but keeps asking me to buy subscription

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Did you subscribe directly through Tastemade or through Roku? 

If through Tastemade, try removing the channel (highlight it on the Home Screen and press * on your remote), reboot/restart your Roku (don't skip this step), and add the channel again.  It should ask you to sign in.

If you subscribed through Roku, check your subscriptions and purchases at https://my.roku.com .  You can cancel there as well.

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Level 7

Re: Tastemade renewal updated but keeps asking me to buy subscription

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I purchased it last year and it charges my credit card via Roku, not Tastemade. I just got renewed in November. If I cancel then I lose my money? Roku phone number is not working during the situation. At this point for $20 it's so much work. So unfortunate that Tastemade support email is non-existent. We really enjoyed it but going to cancel and take the loss at this point and no more tastemade. So many options. 

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Roku Employee
Roku Employee

Re: Tastemade renewal updated but keeps asking me to buy subscription

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@nitramdesign 

Thanks for the posts. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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