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Level 7

Taking advantage of us during this situation

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It's very nice during the situation that these channels were offered on a free trial basis but I believe that with the hectic life people lead now days that having automatically renewing subscriptions is taking advantage of people in forgetting to cancel any accounts they don't want. I was billed almost $22 because I forgot to cancel the subscriptions that I never ever used.

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Roku Employee
Roku Employee

Re: Taking advantage of us during this situation

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@Micbur250 

Thanks for the note.

We highly recommend reviewing the terms for any trial, prior to signing up. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 Replies
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Level 12

Re: Taking advantage of us during this situation

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I always set calendar reminders to cancel things on time.

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Roku Employee
Roku Employee

Re: Taking advantage of us during this situation

Jump to solution

@Micbur250 

Thanks for the note.

We highly recommend reviewing the terms for any trial, prior to signing up. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos