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sdwilson
Level 7

Switching an American Account to Canada

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I bought and activated a ROKU express in the US. I have brought it home to Canada and would like to access Canadian Channels. Is there any way I can switch my account online to show it originates in Canada? As soon as I login with my password it automatically sends me to the US website.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Switching an American Account to Canada

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@sdwilson 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. 

We would recommend creating a new Roku account in your region. Once your new account is set up, try to perform a factory reset on your device and link it to your new account.

For more information about how to create a new account and performing a factory reset, visit our Support pages here: 
How do I create a Roku® account? 
How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Switching an American Account to Canada

Jump to solution

@sdwilson 

Thanks for the inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. 

We would recommend creating a new Roku account in your region. Once your new account is set up, try to perform a factory reset on your device and link it to your new account.

For more information about how to create a new account and performing a factory reset, visit our Support pages here: 
How do I create a Roku® account? 
How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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