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Griff102
Level 7

Switching accounts

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I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?

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makaiguy
Community Streaming Expert

Re: Switching accounts

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@Griff102 wrote:

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?


Do a Factory Reset to clear everything out of the Roku.  Find the command to do this in the Settings > System > Advanced system settings menu.

You'll then have to follow the prompts to set the Roku up from scratch.  If you don't already have your own Roku account to link it to it will lead you through creating one.

IMPORTANT!  Note, when you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there.  Otherwise you can end up at a scammer's fake Roku site.  If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

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makaiguy
Community Streaming Expert

Re: Switching accounts

Jump to solution

@Griff102 wrote:

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?


Do a Factory Reset to clear everything out of the Roku.  Find the command to do this in the Settings > System > Advanced system settings menu.

You'll then have to follow the prompts to set the Roku up from scratch.  If you don't already have your own Roku account to link it to it will lead you through creating one.

IMPORTANT!  Note, when you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there.  Otherwise you can end up at a scammer's fake Roku site.  If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

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