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Griff102
Level 7

Switching accounts

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I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?

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makaiguy
Community Streaming Expert

Re: Switching accounts

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@Griff102 wrote:

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?


Do a Factory Reset to clear everything out of the Roku.  Find the command to do this in the Settings > System > Advanced system settings menu.

You'll then have to follow the prompts to set the Roku up from scratch.  If you don't already have your own Roku account to link it to it will lead you through creating one.

IMPORTANT!  Note, when you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there.  Otherwise you can end up at a scammer's fake Roku site.  If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Switching accounts

Jump to solution

@Griff102 wrote:

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?


Do a Factory Reset to clear everything out of the Roku.  Find the command to do this in the Settings > System > Advanced system settings menu.

You'll then have to follow the prompts to set the Roku up from scratch.  If you don't already have your own Roku account to link it to it will lead you through creating one.

IMPORTANT!  Note, when you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there.  Otherwise you can end up at a scammer's fake Roku site.  If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Vanevaughn
Level 7

Re: Switching accounts (&possibly remote??)

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I did the reset, only now I'm in start up screen "let's get started" n it's asking for my language.  It seems to be frozen cuz I can't do anything but power down then back on. It's been ten minutes already so should I wait a bit?? Or is it possible I have to reset my remote as well??

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renojim
Community Streaming Expert

Re: Switching accounts (&possibly remote??)

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@Vanevaughn, does your remote have a button on the back or inside the battery compartment?  If so press and hold the button until the pairing light starts to flash and then connect the power to the Roku device.

If not, or even if so, try new batteries in the remote.

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