Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Switching accounts

Jump to solution

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Level 18

Re: Switching accounts

Jump to solution

@Griff102 wrote:

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?


Do a Factory Reset to clear everything out of the Roku.  Find the command to do this in the Settings > System > Advanced system settings menu.

You'll then have to follow the prompts to set the Roku up from scratch.  If you don't already have your own Roku account to link it to it will lead you through creating one.

IMPORTANT!  Note, when you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there.  Otherwise you can end up at a scammer's fake Roku site.  If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos
1 Reply
Highlighted
Level 18

Re: Switching accounts

Jump to solution

@Griff102 wrote:

I got a Roku device from my brother-in-law and I want to switch his account to my account. How do I do that? How do I get his info off and my info on?


Do a Factory Reset to clear everything out of the Roku.  Find the command to do this in the Settings > System > Advanced system settings menu.

You'll then have to follow the prompts to set the Roku up from scratch.  If you don't already have your own Roku account to link it to it will lead you through creating one.

IMPORTANT!  Note, when you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there.  Otherwise you can end up at a scammer's fake Roku site.  If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos