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DanAdkins1
Level 7

Sundance Now refund

I’m asking for a refund for Sundance Now. Since I started this request I have been writing to receive undeliverable address from my return comment. Any advice out here for satisfying my refund.
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7 REPLIES 7\
RokuDanny-R
Roku Employee
Roku Employee

Re: Sundance Now refund

Hi,

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a private message with your Roku email address and the serial number of your device. I'll continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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agferri5
Level 7

Re: Sundance Now refund

We are trying to request a refund for Sundance now.  There is not a link that allows me to put in a request for payment.  I am not happy with being charged 65. off the bat.  Now, we immediately cancelled but it says we have to put in for a request.  Where is the place to do this? Extremely frustrating and infuriating to our budget.  Can someone please help us? [personal information removed]

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Jenn7708
Level 7

Sundance now charged me full during free trail

I added Sundance now on 05/17/20  and answered all questions, then added my debit card information.  It stated I would not be charged because I have a 7 free day trail and it would only charge my card if I didn't cancel before 05/24/20.  I didn't realized it actually charged me the full year of 59.99 on 5/17/20 till the morning.  I have sent roku support and email and even sundance now.  Its really upsetting for this to happen during this stressful time and I can't just contact anyone regards to this issue.  I should be able to receive a refund. Hopefully someone will get back to me ASAP regarding this issue.

Thanks, 

Jennifer Buckley

[personal information removed]

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makaiguy
Community Streaming Expert

Re: Sundance now charged me full during free trail

Did you subscribe via the Roku, or directly with Sundance Now on their website? Whichever one you subscribed through is who you should be dealing with.
Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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RokuDanny-R
Roku Employee
Roku Employee

Re: Sundance Now refund

@agferri5 @Jenn7708 

Thanks for the note.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Brownalicia859
Level 7

Re: Sundance Now refund

I want a refund I didn’t know I was getting charged for the membership 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sundance Now refund

@Brownalicia859 

Thanks for the post.

As stated in my previous post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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