We are trying to request a refund for Sundance now. There is not a link that allows me to put in a request for payment. I am not happy with being charged 65. off the bat. Now, we immediately cancelled but it says we have to put in for a request. Where is the place to do this? Extremely frustrating and infuriating to our budget. Can someone please help us? [personal information removed]
I added Sundance now on 05/17/20 and answered all questions, then added my debit card information. It stated I would not be charged because I have a 7 free day trail and it would only charge my card if I didn't cancel before 05/24/20. I didn't realized it actually charged me the full year of 59.99 on 5/17/20 till the morning. I have sent roku support and email and even sundance now. Its really upsetting for this to happen during this stressful time and I can't just contact anyone regards to this issue. I should be able to receive a refund. Hopefully someone will get back to me ASAP regarding this issue.
Re: Sundance now charged me full during free trail
Did you subscribe via the Roku, or directly with Sundance Now on their website? Whichever one you subscribed through is who you should be dealing with.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
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For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
As stated in my previous post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.