Accounts, Billing, & Orders

[Rebecca88]

I’ve been charged and have an invoice for Sundance Now membership. The membership does not show in my subscriptions and I haven’t heard of it. How do I get a refund and cancel what has not been subsrcibed to? 

[Magee86]

hi this morning i woke up to pay my phone bill and my money was gone i logged into my bank account and saw a purchase off $66 dollars was charged for something called roku Sundance now it told me to contact roku but the phone number is not working i didn't make this purchase what else can i do to contact someone from roku 

[Rhond]

Signed up for the 7 day free trial for sundanceNow but got charged $ 59.99 2 days later. The free trial is not even over and roku has charged me for 1 year subscription. I only wanted the 7 day free trial. It said it would charge me after the 7 days if i didnt cancel my subscription. Why did roku charge me 2 days into my 7 day free trial. I want my money back!! I have canceled my subscription and hope i get my money back. I have emailed customer support so just waiting to hear from them. If i dont i will be reporting this to my bank!! Roku is scamming people saying 7 days free trial  and charging them before the free tial ends

[RokuDanny-R · Accepted solution]

@Rebecca88 

Thanks for the post.

Did you recently sign up for a free trial subscription for a channel? We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have any current subscriptions on your account. We highly recommend reviewing the terms for any trial, prior to signing up. 

If you still need assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[RokuDanny-R]

@Magee86 @Rhond 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Rebecca88]

Thank you, I still need advice. I did not sign up to a free trial or anything to do with Sundance Now. I have checked my memberships and subscriptions and nothing says Sundance Now. 
I have also checked the apps and channels on my Roku device, and there is no Sundance Now on there.

I would like to be advised on how to get an immediate refund and to ensure this charge does not occur again.

Thank you

[RokuDanny-R]

@Rebecca88 

Thanks for the update.

Please be aware that Sundance Now may be the name of the channel provider for multiple channels. If you have a subscription, we would recommend reaching out to them to check who they bill through.

If you need further assistance with account or billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[Rebecca88]

Thanks again for your advice.

I have no subscriptions at all. There seems to be nothing I can do from my end. Is there a number I can call to try and resolve this? 

[srhardison22]

This just happened to me as well! They clearly say they will not charge your card until after 7 days! I’m infuriated!! I have emailed Roku, Sundance Now, and notified my bank. Have you heard anything back?

[Rebecca88]

I’ve had no reply since my last post. I don’t get it, I haven’t signed up for anything, I just have a payment gone from my bank!