Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Subscriptions about to end?

I’m getting emails saying my subscription is about to end and my Rokus will be turned off. Anyone else getting these types of emails?

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Level 21

Re: Subscriptions

That sounds like a scam message. Roku devices themselves do not have a subscription, although certain channels do. Unless someone has hacked into your Roku user account, there's no way someone can do anything to disable your Roku devices. As a precaution, you should log into your Roku user account ( and change your password. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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