Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Subscriptions about to end?

I’m getting emails saying my subscription is about to end and my Rokus will be turned off. Anyone else getting these types of emails?

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Community Streaming Expert

Re: Subscriptions

That sounds like a scam message. Roku devices themselves do not have a subscription, although certain channels do. Unless someone has hacked into your Roku user account, there's no way someone can do anything to disable your Roku devices. As a precaution, you should log into your Roku user account ( and change your password. 


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