Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Caity
Level 7

Subscription

I don't have a hulu subscription but was charged for it on roku and I am trying to figure out how to get my money back and cancel it also?

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4 REPLIES 4\
renojim
Community Streaming Expert

Re: Subscription

Find the email address for your account by going to Settings->System->About.  Use that email address to log in at https://my.roku.com and check your subscriptions.

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Caity
Level 7

Re: Subscription

I did and it said I did not have a subscription so now how can I get my money back?

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renojim
Community Streaming Expert

Re: Subscription

To be honest, I'd start with the financial institution.  Report it as a fraudulent charge.  Find out if the charge really came from Roku.  Just because the description for the charge mentions Roku doesn't mean anything.  If you want to try going through Roku, you'll have to jump through the hoops at https://support.roku.com/contactus .  Be prepared to be disappointed.  If no subscriptions are shown they probably won't help you.

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Caity
Level 7

Re: Subscription

Okay thank you

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