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Sara_Brooke14
Level 7

Subscription

My subscription ended on 07/15/2020 and it is still coming out of my account each week. What do I do about this? It’s been 6 months and I’m still getting charged 7.99.

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1 Reply
makaiguy
Level 20

Re: Subscription

Your subscription to WHAT?

Most (all?) subscriptions pre-pay for a defined subscription period and auto-renew when the subscription period expires. When you unsubscribe it stops the auto-renewal but the current subscription stays active until the prepaid subscription period runs out. Few, if any, will cancel immediately and refund the unused portion of your prepaid subscription.

This is all explained in the conditions you agreed to when you subscribed -- you know, all that stuff you agreed to without actually reading it.

To unsubcribe:

Log into https://my.roku.com/subscriptions. Cancel any subscriptions you've obtained through Roku there.

Any subscriptions you've obtained through other services (Hulu, Prime Video, etc.) will have to be unsubscribed through those services.

Any subscriptions obtained directly from the channel will have to be unsubscribed on the channel's website.


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