Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lizzie1256
Level 7
‎04-11-2020 07:59 AM

Subscription

I want to cancel my subscription on my tv but it’s not letting me 

0 Kudos
Reply
6 REPLIES 6\
renojim
Community Streaming Expert
‎04-11-2020 08:05 AM

Re: Subscription

Have you tried online?  https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
lizzie1256
Level 7
‎04-11-2020 08:13 AM

Re: Subscription

yes but i did it on my tv 

0 Kudos
Reply
lizzie1256
Level 7
‎04-11-2020 08:14 AM

Re: Subscription

 i would like to cancel my fubotv subscription on my tv but it won’t let me and i called fubotv and they told me to call roku but it’s shut down because of the virus 

0 Kudos
Reply
renojim
Community Streaming Expert
‎04-11-2020 08:20 AM

Re: Subscription

I don't understand "yes but i did it on my tv ".  Click on this link:

https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
lizzie1256
Level 7
‎04-11-2020 08:46 AM

Re: Subscription

 i would like to cancel my fubotv subscription on my tv but it won’t let me and i called fubotv and they told me to call roku but it’s shut down because of the virus  it’s a different account on the tv 

0 Kudos
Reply
makaiguy
Community Streaming Expert
‎04-11-2020 10:05 AM

Re: Subscription

@lizzie1256 wrote:

 i would like to cancel my fubotv subscription on my tv but it won’t let me and i called fubotv and they told me to call roku but it’s shut down because of the virus  it’s a different account on the tv 

If you have a subscription you made through Roku, rather than directly through the channel, log into your Roku web account at roku.com and go to the subscription section.  Here's a direct link (already given several times above): https://my.roku.com/account/subscriptions

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Reply