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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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McWilsons
Level 7

Subscription issues

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Got our roku tv, daughter subscribed to Crave tv, then decided it wasn't for her. I decided to subscribe to Crave, it shows on my roku account as being subscribed but when I login it says another account is associated with this email, problem is my daughter used her own email and not mine. I can sign in on the Crave channel but when I go to watch a show, the "subscribe" button comes up. Seriously frustrating. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Subscription issues

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Hi @McWilsons,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's authentication and functionality, you'll want to contact CraveTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Subscription issues

Jump to solution

Hi @McWilsons,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's authentication and functionality, you'll want to contact CraveTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Thanks,

Mary

View solution in original post

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