Accounts, Billing, & Orders

[BigHairyGoon]

I have been trying to upgrade my Sling.com account from CLOUD DVR FREE to CLOUD DVR PLUS.  This adds more hours for recording. Should be easy right?  When I tried via ROKU menu option I got an error.  I hopped on my PC and logged into my Sling.com account and tried upgrading there ... I get an error stating: "Subscription could not be updated" ... I called up Sling.com support and they get the same error.  They suggest I check the billing method and contact Roku. I check the credit card used for ROKU and there are no declined charges and the card is active and was used in July to autopay my Sling.com subscription via ROKU.  Not sure who to call next.  Any ideas on how to address the problem?

[RokuDanny-R · Accepted solution]

@BigHairyGoon 

Thanks for the inquiry.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny