Accounts, Billing, & Orders

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kprob1s
Level 7

Subscription charge

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Is there anyway Roku will refund you if my one year old daughter subscribes to something. I set a pin so it won’t happen again, but it was 59.99 so it’s kind of a lot to just let it go. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Subscription charge

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Hey @kprob1s

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Subscription charge

Jump to solution

Hey @kprob1s

Thanks for posting here in the Community!

For account & billing concerns, it may be more effective to get help from our billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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