Accounts, Billing, & Orders

[jimmydburton007]

I canceled my Showtime subscription before I was actually billed  andwas Icharged anyways I  would like to have my money returned

[RokuDanny-R · Accepted solution]

@jimmydburton007 

Thanks for the post.

We highly recommend reviewing the terms for any subscription, prior to signing up.

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[dpslocum92]

how do I cancel Hallmark Now subscription?  I did what the web said and went into the Roku remote but there was not a place that said Manage subscription, just to remove the channel. I dont watch it anymore and am getting charged per month for the channel how do you get rid of the charge?????

[RokuDanny-R]

@dpslocum92 

Thanks for the inquiry.

To manage or cancel a subscription that you purchase through Roku Pay, you will need to log into your Roku account online at my.roku.com and click Manage your subscriptions.

For more information about how to manage or cancel your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

However, if you purchased a subscription through the Channel provider directly, you will need to contact Hallmark Now support for further assistance. You can reach them here: https://customercare.hmnow.com/hc/en-us

Thanks,
Danny

[renojim]

If you paid through Roku you should be able to mange it here:

https://my.roku.com/account/subscriptions

[Sandrab123]

I want to  cancel my  account 

[RokuDanny-R]

@Sandrab123 

Thanks for the post.

Can you please clarify your inquiry?

For more information about how to cancel a subscription, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

For more information about how to close your Roku account, visit our Support page here: How do I close my Roku account?

Thanks,
Danny

[mmart43]

I cancelled 2 subscriptions but it does not say I cancelled.  How do I know if it knows I cancelled?

Marian

[RokuDanny-R]

@mmart43 

Thanks for the inquiry.

If you subscribed through Roku Pay, you can log into your Roku account online at my.roku.com and click Manage your subscriptions to verify if your subscriptions are cancelled. If they are not cancelled, you can cancel them on that page.

For more information about how to cancel your subscriptions through Roku Pay, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny