Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Subscription cancellation

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I canceled my Showtime subscription before I was actually billed  andwas Icharged anyways I  would like to have my money returned

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Roku Employee
Roku Employee

Re: Subscription cancellation

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@jimmydburton007 

Thanks for the post.

We highly recommend reviewing the terms for any subscription, prior to signing up.

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Subscription cancellation

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@jimmydburton007 

Thanks for the post.

We highly recommend reviewing the terms for any subscription, prior to signing up.

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Subscription cancellation

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how do I cancel Hallmark Now subscription?  I did what the web said and went into the Roku remote but there was not a place that said Manage subscription, just to remove the channel. I dont watch it anymore and am getting charged per month for the channel how do you get rid of the charge?????

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Roku Employee
Roku Employee

Re: Subscription cancellation

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@dpslocum92 

Thanks for the inquiry.

To manage or cancel a subscription that you purchase through Roku Pay, you will need to log into your Roku account online at my.roku.com and click Manage your subscriptions.

For more information about how to manage or cancel your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

However, if you purchased a subscription through the Channel provider directly, you will need to contact Hallmark Now support for further assistance. You can reach them here: https://customercare.hmnow.com/hc/en-us


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 20

Re: Subscription cancellation

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If you paid through Roku you should be able to mange it here:

https://my.roku.com/account/subscriptions

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Level 7

Re: Subscription cancellation

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I want to  cancel my  account 

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Roku Employee
Roku Employee

Re: Subscription cancellation

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@Sandrab123 

Thanks for the post.

Can you please clarify your inquiry?

For more information about how to cancel a subscription, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

For more information about how to close your Roku account, visit our Support page here: How do I close my Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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