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T3lopes
Level 7

Subscription Issues

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I recently have gotten HBO and my significant other had put it onto their card. I’m concerned on why Roku is telling me it’s part of my subscriptions now under my own card when it was purchased with theirs, it’s just signed on onto my tv. Thank you. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subscription Issues

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@T3lopes 

Thanks for the inquiry.

For further clarification regarding your subscription on your account, we would recommend reaching out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Subscription Issues

Jump to solution

@T3lopes 

Thanks for the inquiry.

For further clarification regarding your subscription on your account, we would recommend reaching out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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