Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Subscription Charge with no Subscription

I am being charged $22.98 a month. I reached out to support and they checked and said I had no subscriptions. I know I don't have subscriptions which is why I questioned it. They still will not issue me a refund. This is unethical. I showed them bank statements where it clearly show The ROKU channel charged me $22.98 and still no refund. The phone number next to the charge on my bank statement tells me to email support. Please HELP!!!!!

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1 Reply
Level 21

Re: Subscription Charge with no Subscription

Dispute it with your credit card company.  My guess is that it's not really coming from Roku, but they should be able to tell you.

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