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Vessi
Level 7

Subscription Cancellation & Charges

I chatted with a customer service representative about channels I had cancelled, but was still charged for. That representatives only answer was to cancel the subscription again. I asked for a refund, as I had not renewed any of the subscriptions and that representative simply ended the chat. I still got no help and did not receive a email asking for my response to the issue as a follow-up, like the representative said I would. I'm very disappointed in Roku's customer service support team and really wish there were a number provided to speak to a live agent as this would not allow the to just "END CHAT." 

2 REPLIES 2\
RokuMary-F
Roku Employee
Roku Employee

Re: Subscription Cancellation & Charges

Hi @Vessi,

Thanks for reaching us.

We'll have a member of our support team follow up on this case. Rest assured that we'll send you an update via email once we have it.

Thanks,

Mary

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Irate
Level 7

Re: Subscription Cancellation & Charges

Customer service is of no service. I started a free trial of HBO and cancelled it the next day due to boring content. I cancelled through HBO but roku charged me anyway. Instructions are terrible on this. I simply removed my payment card on file and will not purchase anything through roku again. I'll go without. 

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