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Whodatbaby143
Level 7

Subscribed to disney plus on roku but cant login

I subscribed to disney plus on my roku device, its been charging me monthly i know the account is active it shows it under my subscriptions page and it has charged me monthly cause I can see it on my purchase history but when i try to log in it says there is no account with that email

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Subscribed to disney plus on roku but cant login

@Whodatbaby143-

How are you attempting to access Disney+?  Via the Disney+ channel app, or via The Roku Channel?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Jaylahc
Level 7

Re: Subscribed to disney plus on roku but cant login

Both the app and the roku channel say no email found

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RokuKariza-D
Roku Employee
Roku Employee

Re: Subscribed to disney plus on roku but cant login

Hey @Jaylahc

I hope you're doing well.

Please be advised that channel logins or authentication are handled directly by the channel provider. We suggest reaching out to Disney+ support to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: https://help.disneyplus.com/csp?id=csp_index


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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