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RedFirefly
Level 7

Subscribed to HBO on the Roku Channel, billed by Roku and HBO.

I subscribed to HBO through the Roku Channel and now have been booked from both HBO and Roku.  Why did this happen and how do I get a refund?

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Subscribed to HBO on the Roku Channel, billed by Roku and HBO.

@RedFirefly 

Thanks for the post.

Have you subscribed to HBO through the channel directly in addition to subscribing through Roku Pay?

For account and billing related issues regarding Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

For more information about your subscription through HBO directly, you will need to contact HBO Support. You can reach them here: https://help.hbonow.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RedFirefly
Level 7

Re: Subscribed to HBO on the Roku Channel, billed by Roku and HBO.

Thank you Danny.  I renewed through Roku Channel only.  Via Roku website, not with HBO directly.  I'll contact the department you referred me to.

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