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Fuzzball
Level 7

Subscribed to Boomerang Through Roku

I subscribed to boomerang app thru the roku device, according to roku my subscription is good through 10/6/21 but the boomerang app won’t log me in. It says my password or email is wrong and it’s not. It won’t send me an email to change it either. What do I do 

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5 REPLIES 5\
renojim
Community Streaming Expert

Re: Subscribed to Boomerang Through Roku

Are you trying to use Boomerang on something other than a Roku device?

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Fuzzball
Level 7

Re: Subscribed to Boomerang Through Roku

No, I’m not 

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Fuzzball
Level 7

Re: Subscribed to Boomerang Through Roku

I just turned my roku on today and it had logged me out 

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RokuMary-F
Roku Employee
Roku Employee

Re: Subscribed to Boomerang Through Roku

Hi @Fuzzball,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Boomerang support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Boomerang support here: https://boomerang.zendesk.com/hc/en-us

Thanks,

Mary

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makaiguy
Community Streaming Expert

Re: Subscribed to Boomerang Through Roku

I can't speak to Boomerang specifically, but most subscriptions through Roku are accessed through The Roku Channel.  Boomerang's own channel app will probably only recognize a subscription made directly with Boomerang.

Roku Community Streaming Expert
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