Accounts, Billing, & Orders

[Fuzzball]

I subscribed to boomerang app thru the roku device, according to roku my subscription is good through 10/6/21 but the boomerang app won’t log me in. It says my password or email is wrong and it’s not. It won’t send me an email to change it either. What do I do 

[renojim]

Are you trying to use Boomerang on something other than a Roku device?

[Fuzzball]

No, I’m not 

[Fuzzball]

I just turned my roku on today and it had logged me out 

[RokuMary-F]

Hi @Fuzzball,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Boomerang support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Boomerang support here: https://boomerang.zendesk.com/hc/en-us

Thanks,

Mary

[makaiguy]

I can't speak to Boomerang specifically, but most subscriptions through Roku are accessed through The Roku Channel.  Boomerang's own channel app will probably only recognize a subscription made directly with Boomerang.