Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fuzzball
Level 7

Subscribed to Boomerang Through Roku

I subscribed to boomerang app thru the roku device, according to roku my subscription is good through 10/6/21 but the boomerang app won’t log me in. It says my password or email is wrong and it’s not. It won’t send me an email to change it either. What do I do 

0 Kudos
5 Replies
renojim
Level 21

Re: Subscribed to Boomerang Through Roku

Are you trying to use Boomerang on something other than a Roku device?

0 Kudos
Fuzzball
Level 7

Re: Subscribed to Boomerang Through Roku

No, I’m not 

0 Kudos
Fuzzball
Level 7

Re: Subscribed to Boomerang Through Roku

I just turned my roku on today and it had logged me out 

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Subscribed to Boomerang Through Roku

Hi @Fuzzball,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Boomerang support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Boomerang support here: https://boomerang.zendesk.com/hc/en-us

Thanks,

Mary

0 Kudos
makaiguy
Level 20

Re: Subscribed to Boomerang Through Roku

I can't speak to Boomerang specifically, but most subscriptions through Roku are accessed through The Roku Channel.  Boomerang's own channel app will probably only recognize a subscription made directly with Boomerang.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos