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Chad33
Level 7
‎12-06-2020 03:19 PM

Stolen roku

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My roku was stolen how do I shut it down so the people who stole cant use it?

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renojim
Community Streaming Expert
‎12-06-2020 06:50 PM

Re: what to do if Roku was stolen

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You can't.  All they have to do is factory reset it and it's like a brand new Roku.  Just unlink it from your account at https://my.roku.com so they don't have access to any subscriptions you may have.

 

For more information, you can visit the following Support pages here: 

Roku Community Streaming Expert

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renojim
Community Streaming Expert
‎12-06-2020 06:50 PM

Re: what to do if Roku was stolen

Jump to solution

You can't.  All they have to do is factory reset it and it's like a brand new Roku.  Just unlink it from your account at https://my.roku.com so they don't have access to any subscriptions you may have.

 

For more information, you can visit the following Support pages here: 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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