Help

Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
angelcake322
Level 7
‎02-15-2020 08:05 PM

Stolen card info. Being charged for Disney Plus on my ex boyfriends' roku

Ex -boyfriend took my card information and ordered Disney Plus on his Roku TV for his kid. I am being charged $7 per month and have no clue what his password is or login. I would like to have it on my own Roku TV, but not paying double. Can't reach a human to cancel it altogether, so that is super frustrating too. Please help. 

0 Kudos
Reply
1 Reply
Highlighted
boogernose
Level 16
‎02-15-2020 08:32 PM

Re: Stolen card info. Being charged for Disney Plus on my ex boyfriends' roku

This is what happens when you go out with flakes.

You need to contact Disney plus directly https://help.disneyplus.com/csp

At the bottom you can contact them directly or there are support articles to stop his access.

Roku Ultra ---Ethernet rules---
0 Kudos
Reply