Accounts, Billing, & Orders

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tradouzac
Level 7

Stole my money when I did not order

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ROKU took money out of my account for something I never ordered and wont refund me.

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Stole my money when I did not order

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Hi @Joelc @tradouzac 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
Joelc
Level 7

Re: Stole my money when I did not order

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Every month Tokugawa is charging me $7:99 for Roku Disney electronics but I never ask for that , I don’t even know what is these please stop doing that my name is Joel Cortez 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Stole my money when I did not order

Jump to solution

Hi @Joelc @tradouzac 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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