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delg611
Level 7

Still no replacement unit has arrived

Well several weeks later and still no replacement unit has arrived. The last email I received from roku asked for a picture of the box and model code on the bottom, that was well over a week ago. There has been multiple attempts to email them with no response. To be honest roku support is poor and they are hard to get ahold off even with the number another member provided.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Still no replacement unit has arrived

Hi @delg611

We do apologize for the inconvenience this has caused you.

I followed up on your concern to our Suppor team. I'd recommend keeping an eye on your email since they'll be replying to you there. 

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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