Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Speaking to a live agent!

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I challenge Roku to give me a REAL person to speak to, so that I may ask WHY they continue to take my money under FALSE pretenses! 

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Roku Employee
Roku Employee

Re: Speaking to a live agent!

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@Paulfromboston 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Taking payments without notification

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Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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34 Replies
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Level 17

Re: Speaking to a live agent!

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Have you challenged these charges with your bank or credit card company?  Any scammer worth his salt can post a charge and call it anything he wants.  Your bank or CC company can trace the charge and verify where it's really coming from and tell you if it's from Roku or someone else.  Then you'll have the ammunition you need to really go after the source of the problem.

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  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Speaking to a live agent!

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@Paulfromboston 

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Speaking to a live agent!

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Apparently there is no way to chat online or speak directly via phone to a

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Level 8

Re: Speaking to a live agent!

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I can’t even access the online support form, & promises in 2- direct messages with Roku employee that customer support will contact me still have come to nothing. I’ll contact my credit companies next. I returned a purchase that was received on 8/7/2020 but still no receipt or refund. I can leverage official disability status if I need to; if you’re of a vulnerable marginalized protected population due to systemic & unearned extra inequities, going unanswered & unhelped is a big deal with big consequences & liability for the company. 

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Level 7

Re: Speaking to a live agent!

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Level 7

Re: Speaking to a live agent!

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Hello I was just charge for Roku BET and I was wondering how was that when I have not been watching anything on there and how can I remove my card information

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Level 18

Re: Speaking to a live agent!

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First, check your subscriptions:  https://my.roku.com/account/subscriptions

If you don't have any then there's a chance the charge didn't really come from Roku (just some scam artist using their name).

You can manage your payment method here:  https://my.roku.com/payment/account

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Level 7

Re: Speaking to a live agent!

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They or you charged me $70.08    Please get back to me.  [personal information removed] it for fubu tv. I never wanted that.   It says I never have either.   Please help ASAP. I have to get that back

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Level 8

Taking payments without notification

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Absolutely furious to get credit card showing a charge taken for a Roku channel.

Simply not good enough and quite worrying that this is acceptable practice. 

Managed to locate rogue channel and delete. 

Am really angry at myself for being scammed. 

Will now end any association with this streaming service and will raise awareness of their practices.