Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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CoriER2623
Level 7

Re: Speaking to a live agent!

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Did you get a different avenue to speak with someone minus their 24 hour email option?

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sadeess
Level 7

Re: Speaking to a live agent!

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I am trying to cancel the 7 day free Sundance trail which is up today. I have tried everything

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amanda_2025
Level 7

Re: Speaking to a live agent!

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hello my name is amanda szoke.. i want to cancel my roku membership and i hardley use it now so can i get my refund of 6.77 cents into my account with the card number 4724090274238334 thank you amanda

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RokuDanny-R
Roku Employee
Roku Employee

Re: Speaking to a live agent!

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@sadeess 

Thanks for the post.

If you subscribed through Roku Pay, you can log into your Roku account online at my.roku.com and click Manage your subscriptions to cancel and manage your current subscriptions. For more information about how to manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

Please be aware that if you subscribed through the channel provider directly, you will need to contact the channel provider for further assistance with your account and subscription.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Speaking to a live agent!

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@amanda_2025 

Thanks for the post.

Please be aware that there is no membership or membership fee for having a Roku account.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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dls13
Level 7

Re: no support

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Why can't I have a direct contact with  tech support?

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RokuDanny-R
Roku Employee
Roku Employee

Re: no support

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@dls13 

Thanks for the post.

What is the issue you are experiencing? With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mkfaith1992
Level 7

Re: Speaking to a live agent!

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Please refunded my ESPN because I accidentally paid I didn't purpose 

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Gspencer53
Level 7

Re: Speaking to a live agent!

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I need help with charges made for roku hbo that I didn't authorize 

chris598
Level 7

Re: Speaking to a live agent!

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I don't want this system!!! please cancel my subscription!!! I tried to contact someone before my trial & got no response!!! 

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