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Notmyacc1
Level 7

Someone using my email address

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So, this isnt my account. Someone in America has set up a Roku account with name and my email address, and has been purchasing subscriptions. 

I havent been charged, it seems they at least dont have my CC details, but does anyone know how to rectify this. I dont want to just deactivate/ cancel the account in case it's a genuine mistake, but I also dont want to receive all these emails intended for someone else either. Also even though I'm not directly being charged, there is still the chance that I and someone else may have had our details stolen and being used to setup/ pay for this. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Someone using my email address

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@Notmyacc1 

Thanks for the note.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Someone using my email address

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@Notmyacc1 

Thanks for the note.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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