Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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IzzyJay1973
Level 7

Someone is using my credit card to pay for Roku

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Is it possible to find out who has used my friends credit card to pay for a Roku subscription? Could I track down the person by an IP address? Please help! My friend is an amazing hard working single mother!!! 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Someone is using my credit card to pay for Roku

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Hey @IzzyJay1973

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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andyross
Level 16

Re: Someone is using my credit card to pay for Roku

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Sounds like they need to talk to the credit card company, dispute the charges, and get a new card with a new number. Their current card has been compromised.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Someone is using my credit card to pay for Roku

Jump to solution

Hey @IzzyJay1973

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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