I saw a display ad for the 24/7 Retro channel promoting Abbott and Costello and was curious enough to click to the "Watch Now" button, only to find it was a 3.99.monthly subscription! In fact I did not get a prompt to subscribe, but I was already subscribed. I thought I avoided a charge by selecting Cancel Subscription on the Roku Manage Subscriptions screen that was up (the channel itself never loaded), but a few minutes later I got an email confirmation and then canceled on the Roku site.
So I was subscribed for 7 minutes, yet I still got the full charge despite never intending to subscribe to begin with. Customer service was indifferent, seemingly thinking I had messed up something, and just told me that subscriptions are non-refundable.
To me, the bigger issue is that one exploratory click from a display ad, one that did not mention a subscription, activated an actual monthly sub. Has anyone here had this experience? I can't have this company keeping payment info on file if this is the kind of service I am gonna get.
Re: Sketchy subscription from main screen display ad
Thank you! I am still concerned with the process. These two answers are clearly the "solutions" on MY end, and I will point out that Roku gave me a "one-time courtesy refund" right after I posted. I think the usual flow is to prompt for a subscription after an ad click, and if not, terms should be stated in the display ad. I hope Roku continues to look at this.