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Kari55434
Level 7
‎07-12-2020 01:47 PM

Signed up for Peacock screensaver

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I thought I was signing up for the Peacock streaming channel but instead ended up with weather info and wallpaper pictures. I paid $9.99 for this. I cancelled when I realized it wasn't the Peacock streaming service but I'm pretty sure I lost out on the ten bucks.

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RokuDanny-R
Roku Employee
Roku Employee
‎07-17-2020 09:14 AM

Re: Peacock misleading

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Hi everyone,

Thanks for the posts and the feedback.

Please be aware that Peacock is currently not available on the Roku platform. For more information visit www.peacocktv.com and subscribe to the latest channel updates at http://blog.roku.com.

We have passed along your concerns to the appropriate team.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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22 Replies
makaiguy
Level 20
‎07-12-2020 10:20 PM

Re: Peacock Misleading

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The text shown when subscribing to most channels warns that payments are nonrefundable and that the subscription will auto-renew unless canceled before the renewal date.  So you've probably lost your first month's payment.  Enjoy the rest of your prepaid month.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Toddwrtr
Level 9
‎07-15-2020 04:30 PM

Re: Peacock Misleading

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Roku should remove that "channel" immediately, as it is deceiving.

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punkin60
Level 8
‎07-15-2020 06:51 PM

Re: Signed up for weather

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how do you cancel we just did the same thing?  I cant find anywhere to cancel.

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punkin60
Level 8
‎07-15-2020 07:23 PM

Peacock misleading

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Searched for streaming Peacock that was to launch today.  Picture of peacock came up with the word free on it.  Logged it into account and was charged $10.99 for a screen saver of a peacock with weather on it.  I would like a refund, but cannot find anywhere to get my money back.  I did not want a weather screen saver, I wanted the streaming channel Peacock.

 

What a deceiving rip off.

Can anyone help me?

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makaiguy
Level 20
‎07-16-2020 06:08 AM

Re: Signed up for weather

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With over 1400 reviews, this has been around since long before anybody at NBC decided to name their app Peacock.

 

peacock.jpg

 

 

 

 

 

 

 

 

 

"Amazing Peacock photo collection for your TV.  Weather and Clock widgets available." It's hardly Roku's fault if you didn't read the description.

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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punkin60
Level 8
‎07-16-2020 06:13 AM

Re: Signed up for weather

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No, if you look up when it was originated, it was June of 2020.  Someone who was insightful deliberately did this knowing that they would be able to take advantage of people

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andyross
Level 15
‎07-16-2020 07:51 AM

Re: Peacock misleading

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Did you carefully look at the description? It says this:

"Amazing Peacock photo collection for your TV. Weather and Clock widgets available.". The photo is a real peacock. The NBC streaming is named "Peacock TV" and the logo is the word "peacock" with a vertical line of 6 color dots.

 

peacock.jpg

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gogran
Level 7
‎07-16-2020 08:37 AM

Re: Peacock misleading

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I have the same problem

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atc98092
Level 21
‎07-16-2020 08:47 AM

Re: Peacock misleading

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The Peacock streaming channel is not yet available on Roku devices. It is stuck in the same negotiation limbo as HBO Max. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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