Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Igotrobbed
Level 7

Shudder Trial Charges

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I signed up for a free 7 day trial of shudder. I canceled the next day and realized they signed me up for a year subscription at $56.99 and charged my account!! There is no way to contact anyone to resolve this issue and get my money back? Why is there no customer service number or reps that can assist me. I've followed all instructions and am getting no where!!!! I'm now out almost 60 bucks and watched one stupid movie. This was roku for sundance now. And sundance now who owns shudder wont help me because the payment went thru roku..... HELP!!!! 

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Shudder Trial Charges

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@Igotrobbed 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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9 Replies
Spawnkilla
Level 7

Re: Shudder Trial Charges

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This is the worst customer support ever.  Do not buy a Roku.   You will never get real immediate help.  Bull **bleep**

Iona-D
Level 13

Re: Shudder Trial Charges

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You still have your credit/debit card's issuing bank, don't you?  Contact them directly and follow their instructions.  You will have the customer support you deserve from THEM, not vendors like Roku.

Why is this fact so hard to grasp?  This is a DIY World.  No Customer Service here.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Shudder Trial Charges

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@Igotrobbed 

Thanks for the post.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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psmith29
Level 7

Re: Shudder Trial Charges

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Danny quit using that excuse it does not work anymore.

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Worstserviceeve
Level 7

Re: Shudder Trial Charges

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that doesn't work and is a dead end. we deserve a human to contact us for refunds.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Shudder Trial Charges

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@Worstserviceeve 

Thanks for the post.

As stated in my previous post, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mail
Level 7

Re: Shudder Trial Charges

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If you go to account and billing issues it has site info there is no way to correct the problem. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Shudder Trial Charges

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Hi @Mail,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

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Iona-D
Level 13

Re: Shudder Trial Charges

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Wow, complete and utter breakdown of communication from all sides.  So sad and perfectly avoidable.

Except for the simple and basic fact that the human touch of sorts (the verbal Phone Call Center and actual real time Chat options) have either been completely eliminated-the phone part-or never started in the first place-Chat.  It appears the only thing left to do is scream at the computer screen as if it really changes anything at all.

 

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