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Level 7

Shudder Free Trial

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I clicked "start free trial" on the Shudder app. But my Roku account says renewal date is 11/12. Their free trial is normally only 7 days. I wanted the trial, not a full subscription.

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Roku Employee
Roku Employee

Re: Shudder Free Trial

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@MrOctober77 

Thanks for the post.

As @renojim mentioned, please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: Shudder Free Trial

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Have you ever signed up for the free trial at any time in the past?  If so, it will automatically start a subscription.

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Level 7

Re: Shudder Free Trial

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First time I tried the free trial through the Roku app and don't believe I have had with the email address I use with my account.

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Roku Employee
Roku Employee

Re: Shudder Free Trial

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@MrOctober77 

Thanks for the post.

As @renojim mentioned, please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Shudder Free Trial

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As I mentioned, I had not had a Shudder free trial on my Roku account.

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Roku Employee
Roku Employee

Re: Shudder Free Trial

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@MrOctober77 

Thanks for the update.

For further assistance with your account and billing issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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