Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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IAMFREED2000
Level 7

Showtime charge?

I did not subscribe to Showtime why am I being asked to pay for this when I don't even use it 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Billing

@IAMFREED2000 

Thanks for the inquiry.

Did you have a free trial with Showtime recently?

We highly recommend reviewing the terms for any trial, prior to signing up. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Andrewbruh
Level 7

Re: Showtime charge?

I have the same thing happening! They even double charged me 2 months ago and keep denying it! Online it clearly says showtime is cancelled and yet Roku keeps charging me For it! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Showtime charge?

@Andrewbruh 

Thanks for the post.

As stated in my previous post,  please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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