Accounts, Billing, & Orders

[Chevmo]

I signed up for the $5/mth for 3 mths promotion.  Being that I’m new to this, I accidentally cancelled it but it asked if I WANTED TO REINSTATE SUBSCRIPTION, which I did, so I hit YES.  This was 2 weeks ago and now I see I’m being billed $10.99/mth! What kind of scam do you have going on there? I went in immediately to cancel this and it said subscription good till Jan 4, but when I go to channel, it is asking me if I want to RESTART SUBSCRIPTION, which I don’t, so I’m paying this and not even able to watch the channels.  

[Tivoburkee]

Are you going to stand alone showtime app, or inside the roku ch? There maybe a second showtime app with roku ch in its name too? 

[Chevmo]

the SHOWTIME app within the Roku home page.  

[Tivoburkee]

Then you're paying showtime directly, and not through roku? If you're paying it through roku you're looking at the wrong app. You have to enter the Roku ch, which should be found on the your roku home screen just like the Showtime app. Enter Roku Ch app and found showtime ch within. 

[RokuDanny-R]

@Chevmo 

Thanks for the posts.

If you need further assistance with a subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny