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Level 7

Shipped to incorrect address

I purchased a Roku Premier for my mom and had it sent to her home directly in Nevada.  Should have been delivered Friday  February 15th but the tracking info states it has been unsuccessfully delivered in San Jose California! Address on order confirmation is correct. Not sure how it ended up in California!  I cannot get a hold of anyone to fix this problem. HELP!

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Roku Employee
Roku Employee

Re: Shipped to incorrect address


Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

Can you please send me a private message with the Roku account email address that you placed the order with along with any order information that you can provide me with to locate your order. I will be able to assist you further from there.


Danny R.
Roku Forum Moderator
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