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sstokes
Level 7

Shipped to incorrect address

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I purchased a Roku Premier for my mom and had it sent to her home directly in Nevada.  Should have been delivered Friday  February 15th but the tracking info states it has been unsuccessfully delivered in San Jose California! Address on order confirmation is correct. Not sure how it ended up in California!  I cannot get a hold of anyone to fix this problem. HELP!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Shipped to incorrect address

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@robtwe 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Shipped to incorrect address

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@sstokes 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

Can you please send me a private message with the Roku account email address that you placed the order with along with any order information that you can provide me with to locate your order. I will be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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robtwe
Level 8

Re: Shipped to incorrect address

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Order #: 102608546
Order date: 11/20/2020
Rob tween

655 49th ave east

Vancouver..BC v5w2h1

[personal information removed]

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RokuDanny-R
Roku Employee
Roku Employee

Re: Shipped to incorrect address

Jump to solution

@robtwe 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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