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AshTray900
Level 8

Several offers for express+ but discounts not applying

So I have a hoard of roku devices, one not in use, two are, I’m presented on my television with three offers to upgrade to the express+ on these devices but the 15$ discount is only getting applied once even after I add the first to the cart from the sent email, can clearly see another 15 dollar offer. My total shows 30 dollars for qty 2 but down below in the details it’s only shows the 15 dollar discount once and then a total of 48 dollars for 2 at 30 - 15 = 45 + 3.x shipping?

i would like to replace all three of these devices with the express plus and claim each offer I see on my screen and get 3 roku express+ devices, I will replace two of them and then toss one out I have no use for since it has no AV cables and I can put the unused one to use on my classic TV

am I only being allowed one upgrade for 15$ off when it clearly shows an upgrade for a classic roku stick and one for each of my roku 2 devices? I do not have any plans to use the old devices anymore, they will actually be replaced, the other two roku ultra devices , my two express+ ones I paid full price for, and the newer model stick will be still in use, yes I have 8, total plus another 2 original roku devices that basically do not function anymore.

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4 Replies
renojim
Community Streaming Expert

Re: Several offers for express+ but discounts not applying

What happens if you try to do it online?  I was able to buy 2 at $15.

https://my.roku.com/upgrade/

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AshTray900
Level 8

Re: Several offers for express+ but discounts not applying

Got an error, not retyping the whole thing, in short, no it doesn’t work, all three there individually by old roku name I created but only 15 off the whole order

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AshTray900
Level 8

Re: Several offers for express+ but discounts not applying

Well I figured out I had to order independently (stupid) got 2 then it took the 3rd offer off the table (also stupid) since I had 3 seperate offers, but I got 2 that will do ok, wonder if it matters which one i replace, or even if I have to decommission the old ones, I made sure to select the two for roku 2s since the one I’d rather hold on to was the old purple stick and it’s wireless remote

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renojim
Community Streaming Expert

Re: Several offers for express+ but discounts not applying

You can keep using your old units, they just won't receive any updates anymore so they will probably become more and more useless over time.

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