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Honestiw
Level 7
‎03-06-2020 06:12 PM

Setting up

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When I bought my Roku and plugged it in it went straight to the Home page it didn’t ask to step up or anything and I would like to have my own Roku account on my own tv and not be connected to the other roku account what do I do ?

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renojim
Community Streaming Expert
‎03-06-2020 07:46 PM

Re: Setting up

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Go to Settings->System->Advanced system settings->Factory reset

 

When linking it to your account, DO NOT fall for one of the scams out there that tries to get you to pay to link your device.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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2 REPLIES 2\
renojim
Community Streaming Expert
‎03-06-2020 07:46 PM

Re: Setting up

Jump to solution

Go to Settings->System->Advanced system settings->Factory reset

 

When linking it to your account, DO NOT fall for one of the scams out there that tries to get you to pay to link your device.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎03-06-2020 10:43 PM

Re: Setting up

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@Honestiw wrote:

When I bought my Roku and plugged it in it went straight to the Home page it didn’t ask to step up or anything and I would like to have my own Roku account on my own tv and not be connected to the other roku account what do I do ?

  1. You probably should have started your own thread instead of piggy backing on one that was only peripherally related to your probblem.
  2. You need to set up a new account for the new device if you wish it to have a separate list of channels. Go to roku.com and set up a new account using a different email address. Then link the new device to the new account.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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