Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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steve4smith
Level 7

Sale price not reflecting in cart

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Can this also be fixed for the Streaming Stick+ please.

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Sale price not reflecting in cart

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Hey everyone,

We believe that this issue has been resolved. If by chance you are still experiencing it, please let us know so we can look into it immediately. 

Thanks for choosing Roku. Have a great day!

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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9 REPLIES 9\
yarnhog
Level 7

Re: Sale price not reflecting in cart

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Here's it in action: https://v.usetapes.com/tOhu7yZ3MY

Looks like this was the same issue that other players had. https://community.roku.com/t5/Accounts-Billing-Orders/Ultra-4800-on-sale-for-79-99-but-when-you-chec...

Can't find any way to contact support about this that doesn't just result in a runaround in the "choose a support topic" UI.

Bought it anyway because the sale was ending, but any help recouping that extra $10 would be appreciated.

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Sale price not reflecting in cart

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Hi @steve4smith @yarnhog

Thanks for bringing this to our attention.

We have escalated this issue and the appropriate Roku team is working on it. Once we got an update, we'll let you know in this thread immediately. 

Your patience and understanding are greatly appreciated. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
jcctheboss
Level 7

Re: Sale price not reflecting in cart

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Dear Roku Team,

The price advertised on the product page of the Roku Express 4K+ is $29.99 (on sale from $39.99). However, when I get to the checkout screen, I see the price is $39.99. 

This inconsistency and (I'm assuming) error in pricing is very frustrating for my customer experience, and now, I'm not inclined to purchase this unit right now. Can someone please help me understand what's going on? Is the error on the product page (in which case, the listed price is misleading) or is there an error when I reach the checkout page (in which case, my user experience is confusing).

James

Taken 12:03PM on 8/8/2021Taken 12:03PM on 8/8/2021

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Adamperala
Level 7

Re: Sale price not reflecting in cart

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The same thing is happening for the Streambar Pro.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: Sale price not reflecting in cart

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Hey everyone,

We believe that this issue has been resolved. If by chance you are still experiencing it, please let us know so we can look into it immediately. 

Thanks for choosing Roku. Have a great day!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Sale price not reflecting in cart

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@yarnhog 

Since you were not able to avail of the discount when you checked out your purchase, it may be more effective to get help from our team. You can contact them here: support.roku.com/contactus. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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yarnhog
Level 7

Re: Sale price not reflecting in cart

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That's what I tried first, but it sends me in circles without providing a direct contact. Do you have a direct contact, such as an email?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Sale price not reflecting in cart

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@yarnhog

Thanks for the response.

Try choosing Questions about my account or billing > Other > Need more help

I hope this helps!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Adamperala
Level 7

Re: Sale price not reflecting in cart

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You didn’t fix anything on the Streambar Pro.  You just removed the sales price.  

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